Shipping policy

Shipping Policy

At Crystlo, we aim to make every order experience smooth, reliable, and as clear as possible.

We ship to eligible locations worldwide and work with trusted fulfillment partners to help deliver your order safely and efficiently based on your destination, product availability, and the shipping option selected at checkout.

Order Processing

Most orders are processed within 24 to 48 hours after they are placed.

Many orders are processed faster, but weekends, holidays, busy periods, product launches, or high order volume may occasionally require a little extra time.

Once your order has been processed and shipped, you will receive your shipping confirmation and tracking details as soon as they become available.

Shipping Times

Crystlo ships to eligible locations worldwide.

Estimated delivery times generally range from 2 to 8 business days, depending on your location, the shipping method selected at checkout, local courier performance, and any customs processing when applicable.

Please note that delivery estimates are not guaranteed delivery dates. While we always aim to deliver orders as quickly as possible, final delivery speed may vary depending on factors outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your destination and the shipping options available for your region.

In some locations, Crystlo may offer multiple shipping methods at different speeds and prices.

Any available shipping option, price, and estimated delivery time will be shown clearly at checkout before your order is completed.

Free Shipping

Crystlo may offer free shipping on qualifying orders above a certain order value.

Any active free shipping offer, threshold, or promotion will be clearly displayed on our website or at checkout.

Tracking Information

Once your order has shipped, you may receive a confirmation email with tracking information where available.

Please note that tracking availability and update speed may vary depending on the selected shipping method, destination, and local courier.

In some cases, tracking may take a short time to update after your order has been shipped.

Shipping Delays

Crystlo always aims to deliver orders within the estimated timeframe, but delays may occasionally occur due to factors outside of our control.

These may include customs processing, weather conditions, carrier delays, local courier issues, public holidays, incorrect delivery information, or periods of high demand.

If your order appears delayed, please contact us and we will do our best to help review the situation.

Customs, Duties, and Taxes

For international orders, Crystlo aims to make the delivery experience as smooth and simple as possible. Where applicable, customs duties, taxes, import fees, or other required local charges are covered by Crystlo or included in the total price shown at checkout.

This means customers should not normally be required to pay additional customs duties or import taxes when receiving their order, unless stated otherwise at checkout or required due to circumstances outside of Crystlo’s control.

Please note that customs processing times may vary by country. While Crystlo covers applicable duties and taxes whenever possible, we are not responsible for delays caused by customs inspections, local customs procedures, or incorrect information provided by the customer.

Incorrect Shipping Information

Please make sure your shipping details are entered correctly at checkout.

Crystlo is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at care@crystlo.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact Crystlo as soon as possible at care@crystlo.com.

Please include your order number, a short explanation of the issue, and clear photos of the package or product where applicable.

We will review the situation and do our best to assist you with a fair and reasonable solution.

Contact

If you have any questions about shipping, tracking, or your order, please contact Crystlo at care@crystlo.com.

We are here to help and will do our best to support you.