Refund policy

At Crystlo, your satisfaction is very important to us. We stand behind the quality of our products and want every order to feel smooth, clear, and worth it.

That is why we offer a 90-day money-back guarantee on eligible first-time orders under the terms outlined below.

 

90-Day Money-Back Guarantee

Crystlo offers a 90-day money-back guarantee on eligible first-time orders. This means you have 90 days from the confirmed delivery date to contact us if you are not satisfied with your purchase.

Our guarantee is designed to give customers confidence when trying Crystlo for the first time. It is not intended to cover repeated refund requests, subscription renewals, misuse of the product, or situations where the product information was clearly communicated before purchase.

To be eligible under the 90-day money-back guarantee, we may ask you to share details about how you used the product, how consistently it was used, and whether the directions for use were followed correctly. This helps us review each request fairly and understand your experience properly.

 

How to Start a Refund Request

To start a refund request, please email care@crystlo.com within 90 days of the confirmed delivery date.

Please include your order number, the email address used at checkout, the reason for your request, and a short explanation of what did not meet your expectations.

If your request is related to product satisfaction, we may ask for additional information, such as how long you used the product, how often you used it, whether you followed the recommended directions, and any relevant photos of the product or packaging.

Consumable Products and Supplements

Crystlo products are consumable supplement products. For health, hygiene, and safety reasons, opened, used, or partially consumed products may not always be eligible for return unless required by applicable law or approved by Crystlo after review.

Because supplements are designed to be used consistently over time, refund requests related to product satisfaction may require evidence that the product was used as directed for a reasonable period.

Every request will be reviewed carefully, and we will always do our best to support you in a fair and reasonable way.

Review Process

After receiving your request, Crystlo will review the information provided and may ask for additional details if needed.

This may include questions about your usage routine, serving amount, consistency, order details, and whether the product was used according to the instructions on the label and product page.

If your request is approved, Crystlo will confirm the next steps. Depending on the situation, we may offer a refund, replacement, store credit, or another fair solution.

Returns

Please do not send any product back before contacting Crystlo first.

If a return is required and approved, Crystlo will send you the correct return address and clear return instructions.

Returns sent without prior approval and return instructions may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping and handling fees are non-refundable unless the refund is related to an item that arrived damaged, defective, or incorrect.

Crystlo is not responsible for return packages that are lost in transit. We recommend using a tracked shipping method when sending a return.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at care@crystlo.com as soon as possible after delivery.

Please include your order number, a short explanation of the issue, and clear photos of the product and packaging where possible.

After reviewing the issue, Crystlo may offer a replacement, store credit, refund, or another fair solution depending on the situation.

Subscriptions

Subscription orders are not eligible for refunds once they have been processed, unless the item arrives damaged, defective, or incorrect.

It is the customer’s responsibility to manage, modify, pause, or cancel their subscription before the next billing date. Once a subscription renewal order has been processed, it cannot usually be cancelled, refunded, or returned.

If you wish to cancel or make changes to your subscription, please do so before your next renewal date. If you need help managing your subscription, please contact us at care@crystlo.com before your next billing date.

Important Notes

Refunds are not available for requests submitted outside the 90-day guarantee period.

Returns or refunds are not available for product features, ingredients, serving sizes, specifications, or characteristics that were clearly communicated before purchase.

By completing an order, the customer confirms that they have reviewed and accepted the product information presented on the product page, including ingredients, quantity, serving size, directions for use, warnings, and other listed specifications.

Individual results may vary. Crystlo does not guarantee that every customer will experience the same result.

Agreement to This Policy

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy, including all eligibility requirements and limitations.

Need Help?

If you have any questions about your order, refund request, return, or subscription, please contact Crystlo at care@crystlo.com.

We are here to help and will do our best to support you in a fair and reasonable way.